A Bit Of What Our Customers Have To Say

Hey Jess !

Just a quick mail to inform you that I well received my order today.

Again, let me tell you how pleased I am with this order I made on your website ; every aspects of it were awesome, from the ordering, to customer support, shipment speed, and, of course, the shoes themselves ! (I admit it'll be hard to put off those Doors/Light my Fire when it's bedtime - they're even better than I expected in the first place !)

I am really looking forward to buy again on your website :) And, as you asked me on your previous mail, do NOT hesitate to contact me when the Union Jack print will be available, during Fall 2010 ! I'm a confirmed buyer on this one :)

Cheers from France !

Bertrand.

Thank you so much for getting the shoes here before Christmas! I received the shoes on Dec 24th and had one happy nephew on Christmas morning! I want to compliment you on your customer service as your staff was friendly, courteous, and professional, which is sometimes hard to find these days. I made an error entering my credit card number and I received a call the next morning (december 20) explaining that my credit card did not go through. We discovered I had entered the expiry date wrong. However, your staff was still able to get the shoes out the door and to my door in time for Christmas!

Thank you again for you exceptional service and I will be shopping with you again. My nephew and his friends now have your website and will shopping with you as well!

Also the added touch of a Christmas card was fantastic.

Have a fantastic New Year and keep up the GREAT work!

Valerie

Medicine Hat, AB

Thursday, December 24, 2009 1:05 pm

You guys are the best. Fantastic customer service. I ordered originally from "my kids feet" early in dec. 2 have these darn things by xmas. They let me know the *day i ordered from you that my order with them had been cancelled. Not good.

thank you again. I will definitely be back.

rosie

Half Moon Bay, CA, USA

* Monday, December 21, 2009 9:06 PM

Just wanted to thank you for the quick service on the Chuck Taylor Brown Hi Cut. I know that my son in law in England is going to go wild over these shoes. He has a black pair that my daughter tells me he wears all the time and wanted a brown pair so badly but could not get them in Europe.

Thanks again and I wish all your staff a very merry Christmas.

Keren in Baltimore, Ontario

Thank you so much for your response, I truly appreciate it. It's so nice to be able to place an online order and not be left in cyber space. It's nice to have human contact.

Again, thank you.

Beverly :) St. John's, NF

Hey Jessica,

You guys are uber amazing!!!!! My daughter's Comic-Chuck Taylor All Star Hi-Tops just arrived at the front door. Canada to Australia in less than 4 working days. And they arrived on Caitlin's birthday - she is so excited and can't wait to wear them.

Those little elves must have worked their bottoms off to do a delivery service this quick.A company like Baggins should be bottled!! More orders coming your way in the new year.

Cheers and Merry Christmas from the girls down under!

Leanne and Caitlin

Samford Valley, Queensland, Australia

Hello Jessica,

Thanks for taking care of my order.
Shopping at Baggins has been a great experience. Both the staff and service is brilliant. You should give a seminar on how to provide excellent customer service, something sadly lacking in today's market.

Cheers

Eileen, N-D-D-LILE-PERROT, QC

Fantastic...thanks so much. You guys are so great to deal with...not only amazing shoes and selection but impeccable service which is such a treat.

Thank you!

Carol, Calgary, AB

Dear there

first I feel that you are so closer to me like friends not as customer and seller . Thank you to make me feel that feeling and about that mistake which did by Jess when she weight my order , you know what you are so kind and realy you are nice people ,I'm glad to know people like u as I like dealing with you so much thank you for everything

Ahmd (Cairo, Egypt)

Hi Jess,

After consulting with the company that handles international parcel shipments I learned that they it took them 4 weeks to customs clear the box… J

The good news is: The shoes were delivered yesterday.

And now my little daughter has the coolest All Stars in the Netherlands!!!

I want to say thanks for the great support in getting the shoes to the lowlands of Holland. Great site, perfect service, after sales are fantastic… what else can I say…
If all businesses would operate like you guys do, the world would be a better place J

Thanks again, and if I need new Cons I know where to find u!

Kind regards,

Rob (Netherlands)

Jessica,

My red extra high Converse All Stars arrived today and I love them! I was surprised that delivery all the way from Canada to Ireland only took six days, and I wanted to say thanks for the excellent customer service you gave to me in helping with converting prices, postage, and shoe sizes.

The shoes fit perfectly and are exactly what I wanted- they feel comfortable and look a little bit different to what most other people are wearing, and I’ve been trying to find an extra high pair of All Stars for over a year. Having moved three years ago from a big city in England to a small coastal town in Ireland, my only complaint about where I live is that there isn’t all that much choice here when it comes to buying more unusual shoes. I’m picky and a bit of a non conformist, so I’m difficult to please when it comes to what I put on my feet. With that in mind though, the variety at Baggins is fantastic. All of the other websites I looked at either had a great range of shoes but they didn’t ship to Ireland, or they were able to ship to Ireland but didn’t have anything that I liked, so finding Baggins has been like a breath of fresh air. I’m really impressed with both the service and the amount of choices that you guys offer.

I’ve bookmarked your site, and I’m sure that I’ll be coming back to buy from you again in the future. Thanks again!

Clare (Ireland)

Hi Brydie!!

I recieved the shoes this morning!!Are sooo cuteee!! =) and the size is perfect. Lots of thanks by the service! I´m very happy with the shipment, it has been more quick than I thought, and the price hasn´t been expensive...In conclusion, I´m very satisfied with the purchase, I´ll visit the web again! Thanks agaiiiin!!

**Anabel*

Hi,

I would like to thank you truly for your kindness and your message.

I've been really touch by the special care you put in your message, it is hard nowadays not to have computers answering to you.

I will wait a little longer before ordering another pair ( 10 is way too big, I think...) and they really were the kind I was looking for, so before ordering regular ones, I'll just wait a little for Special and fun models like the chocolate club print.

I'll let you know for my shipping preference into the comment section.

Thanks for providing such a great service, with such a wide range of product, and such low prices...

Your website is now added in "favourites".

Cédric E-F..

Well Jessica,

Just wanted to let you know that the shoes arrived today!!!!! That's incredible He was so impressed, put them on right away......I think he wore them to bed this evening. Thanks again for your GREAT customer service.

Denise

Bridie,

Thank you so much for your call the other day (well evening UK time!). I was so pleased to hear from you. Three UK retailers have promised to contact me this week and have not, so you have restored my faith in human nature, and quite honestly made my daughter’s Christmas! You were so helpful, even though the telephone line was terrible and I asked you to repeat yourself the whole time!

Thank you once again and I hope you have a great Christmas and prosperous New Year.

Warm regards,

Ruth

Hi Brydie,

I received the shoes today. Converse All Star shoes are hard to find. When I purchased the shoes through your website I did not know what to expect. Thank you very much. This was the easiest and smooth transaction I have made over the internet. I look forward to doing business again in the future when I need another pair.

Cheers!

Kyle

Hi my name is Meagan. I am using my moms email right now. I think Baggins Shoes is the Best Shoe Store in the whole wide world. Well out of the ones I have been to. But I bought the white and green skull van slips and they are my favourite shoes they are extremely comfy and I wear them for everything from going to school or for gym they are just amazing. I just wanted to say thank you for your great service and for the variety of shoes you provide. I have very small feet and Baggins is one of the few stores that sells my sizes for vans slips and chucks. So thank you very much for that and I will keep on buying my shoes there and my mom is visiting Victoria so she is getting me some shoes from you so you should be seeing her in a few weeks.Thank you again!!

Sincerely,
Meagan

From Winnipeg, Manitoba

Hi,

I would like to thank you truly for your kindness and your message.
I've been really touch by the special care you put in your message, it is hard nowadays not to have computers answering to you.

I will wait a little longer before ordering another pair ( 10 is way too big, I think...) and they really were the kind I was looking for, so before ordering regular ones, I'll just wait a little for Special and fun models like the chocolate club print.

I'll let you know for my shipping preference into the comment section.
Thanks for providing such a great service, with such a wide range of product, and such low prices...
Your website is now added in "favourites".

Cédric E-F...

From France

Hello. My name is Nancy... A few weeks ago I got in touch with your company and purchased a pair of Heely shoes for my son for his birthday. I live in New Brunswick and Heelys were no where to be found. They are not available here. My son really wanted a pair for his birthday, so I was on a mad search to find them. I came across your web site when I went to heelyscanada.com. I just wanted to let you know that I appreciate the great service that was given to me by your workers. They answered all of my questions and were very helpful. I had placed my order on a Wednesday afternoon and had asked for express delivery because I wanted to make sure my son got his shoes in time for his birthday. Well what a surprise.............the heelys had arrived here that Friday by noon. I couldn't believe it had gotten here so quickly! My son absolutely loves his shoes, and has caught on very quickly on how to use them. Everyone in our town is stopping him and asking him where he got his shoes and where they could get them too. We have been telling everyone about your site, and the great service we received, so hopefully you will be getting more orders. I'm guessing that you will.
So thank you again,

A very satisfied customer,

Nancy...

Brydie,
Hi, just a little note to say thank you so much for all your help with the shoes. I really appreciate your promptness. I got my shoes about a week & a half ago, they are just perfect!!! I love them!
When I need more Chuckies, I will definatley give you my business.

Thanks,

Tracy...

whoooohoooooo!! they arrived today....!!

I didnt see any instructions in the box on CPR, cause my son is going to PASS OUT, when he sees them Christmas morning....

Thanks so much!!

Cheers,
Happy Mom & Dad

Thank you for shipping us our heelys. The kids love them and the sizes were perfect. Again thank you and we would strongly recommend your company to friends and family.

Filomena...

Dear All at Baggins
This is just to let you know that my Cons arrived yesterday afternoon and quite frankly I think you're wonderful !!
The shoes are a perfect fit, your customer service is first class and even though the shoes have been half way around the world the price is very competitive, not to mention that I simply could not find size 13s here.

Thank you so much for all your help - it is greatly appreciated.

Christopher

Hello Brydie,
My husbands shoes arrived today, they are perfect, just what he wanted.
Thank you for finding his shoes for me. He is so happy, he was just like a little kid at Christmas time opening his gift that he specifically asked Santa for. It was great to see
him so happy.

Thank You again,

Shelley

Hi Bruce just a shorty to let you know that the Converse trainers have arrived and to say a big thank you for your help and promptness, it was a pleasure doing business with you and would recommend you with out hesitation. one again thanks for your help and a happy and prosperous new year to you all.

Hi there,

Just a little note to say a massive THANK YOU and to wish a Happy New Year to
everyone at your store for sending over the Green Chuck Taylor AllStars I
ordered from you (via Michael Nisbet) to the Shetland Islands in time for
Christmas. The shoes arrived on Christmas Eve and my girlfriend absolutely
loves them.

Thanks again, all the best for 2005,

Brian

Hi Brydie,
the shoes received this morning ,just in time.
We, and espacially my daughter, are very happy that they received
today.
Thanks again for your kind cooparation.
We wish you all the best for chrismas and a happy new year.

Ralf..., Germany

You wouldn't believe how long it took me to track down these shoes! Thanks
again for all your help - You've made 1 girl in the Shetland Isles very
happy.

Merry Christmas,
Brian

WOW!!!! I can't contain myself. The chucks have arrived safe and sound and
Tom will be over the moon. It took me hours trawling on the internet trying
to find anyone in the world who could export Converse, so thanks guys!!! No
doubt he'll be ordering more from you, as I shall too for my daughter. The
suppliers here are so limited in size and range...so I'll be in touch soon.
MANY THANKS. Your happiest customer in the world...
VickyR

To the owner of Baggins,
I felt compelled to send you an email last night but after speaking with Bridie today, I must do it now! I will add a little colour commentary to make it interesting.....
I have two teenage sons (19 and 15 years) Their father and I were both elite athletes, their dad wrestling in the '84 Olympics.
Neither of them showed any interest whatsoever in 'conventional' sports. In many ways we were relieved. Sport at a high level takes it's toll not only physically but emotionally. (we are divorced)
A couple of years ago they discovered 'hack' and they blow me away with what they can do with that thing!
According to them the best shoes for hack are Converse Chuck Taylor's. Now, they are not only into alternate sports but alternate everything. clothes etc.
Well, the selection of Chuck Taylor's here in Vancouver is pathetic. We took a trip down to the States to try to find something interesting. Nothing. We went to the Converse website and found that not only did they have extremely limited sizes, but they don't ship to Canada! We were appalled and disappointed. Meanwhile, my 15 yr old is wearing Chucks' that are totally blown out the side.
Well, what to do....I did a google search last night, clicked on your link and WOW! I yelled for the kids to come up and we immediately ordered 2 pairs of shoes online.

Now, for the kudos':

This morning I was thinking......my younger son Liam has been working extremely hard in school and gets his first formal report card mailed out on Friday. (honour roll) He had deliberated over choosing one of 2 pairs of shoes last night. I thought, hey, why not order him the other pair for working so hard in school. This morning I phoned your store to add another pair to my order and spoke with Bridie. What a delightful person she is!
So, in conclusion, your website is now in my favourites list on my computer. I will definitely pass on the word to anyone I can.
I'll probably be making some Christmas orders!
Congratulations on running, from every angle, a top notch business enterprise.
kindest regards,
Kathleen