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Baggins Shoe Shop Policies

Satisfaction, return, exchange policy

We are glad that you consider using our services. We always try to go the "extra mile" to ensure customer satisfaction. Therefore we accept all returns and exchanges without any problems. Please note however, that return/exchange needs to be authorized prior to shipping back, and you are required to contact us (toll free 1-866-224-8257) for shipping instruction. For refunds, the shoes need to be in the shipped back within 60 days of receipt. Exchanges only after that. If you require a refund rather than exchange, we will credit your account for the full amount less shipping cost, after receiving your return.
All returns (for exchange or refund) need to be delivered in original condition and packaging. It is customers' responsibility to ship the order back in a safe manner. We will not accept shipping with COD or other charges pending. Thank you for understanding.

Pricing and shipping policy

All our prices are in Canadian Dollars. We accept Visa, Master Card, American Express and money orders.
We ship by surface mail, unless other method is requested. Average delivery time is 1 to 2 weeks. If you need faster shipping, please call us toll free 1-866-224-8257 to discuss required level of service.
If your ordered item is currently unavailable, we will contact you ASAP. Otherwise, we strive to process and ship all orders within one business day.
Please let us know if you require the parcel wrapped in brown paper.
For security reasons we ship only to the address associated with credit card. If this is a problem, please call us to discuss other options.

All Final Policy Descisions Made By
All final policy descisions made by "Fraidy" the Puma

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Cost of surface mail shipping: Within Canada To USA
First Pair: $10.00 $12.00
Each Additional Pair: $0.00 $0.00
We charge flat fee $10.00 Canadian for shipping within Canada and $12 Canadian to the US.
In case of ordering several pairs, it gives you significant savings, as you only pay shipping on the first pair.
Overseas shipping:
  • Within 24 hours of receiving an order with an overseas "ship to" address Baggins sends an email back to the customer. The email will confirm the order and contain the exact cost for shipping by: surface, air and express international. At this point the shoes have been put aside for the customer and it is up to the customer to reply to the email stating which shipping method they would perfer.
  • Surface takes 4 to 10 weeks
  • Air takes 1 to 3 weeks
  • Express International takes 5 to 10 days depending on destination and it is also trackable
  • Charges depend on the dimensions of the package and its weight. (Surface mail: smaller shoes under 1 kg cost CAD$13.00, larger shoes between 1 and 2 kg cost CAD$19.00. Air Mail: CAD$30.00 under 1 kg, and CAD$46.00 between 1 and 2 kg).
  • If you would like a quote before placing an order feel free to call 250-388-7022 or email office@bagginsshoes.com
  • If you request, price will be given by email, phone or fax - as per your preference.
  • Please note that we charge only what it costs us to ship, without adding any handling costs!
  • If you require original shoe box, please specify. Otherwise we may ship in a smaller, lighter packaging to economize shipping cost.
  • It is the customer's responsibility to look into customs and duties of their country before placing an overseas order. We are not liable for any additional taxes or duties.
All shipping cost in Canadian Dollars. Applicable taxes for BC and Canada residents extra.
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